Back to home Cyber PinkMEDIA Contact Us
Help Center

How can we help?

Answers to common questions about working with Cyber Pink Media.

Getting started

How do I start a project?

Send us an inquiry using the contact form, email or call us. We’ll reply within one business day and set up a short discovery session to understand your goals, audience and budget.

How quickly will you reply?

We reply to every inquiry within one business day, usually sooner.

Do you work with small businesses and startups?

Yes. We work with startups, growing businesses and established brands. Our packages can be scaled to fit your stage and budget.

Do you work in English and Vietnamese?

Yes. We work with clients in both English and Vietnamese, and can produce content in either language.

Working with us

What does your process look like?

Every project follows four stages: Discover, Plan, Produce, and Launch & Measure. You approve the plan before production starts and review the work at every key milestone.

Who will be my main contact?

Each project has a dedicated project lead who coordinates the team and keeps you updated from start to finish.

How many revisions are included?

Each package includes a set number of revision rounds, shown on the service page and in your quote. Extra revisions can be added if needed.

Can I combine several services?

Yes, and many clients do. For example, we can produce a campaign video, run it as ads and share it through creators, all managed by one team.

Pricing & payments

How much do your services cost?

Every project is quoted after a short discovery session, so you only pay for what you need. Each service page shows what's included in our packages, and you can share your budget range in the contact form.

Do you require a deposit?

Most projects start with a deposit, with the balance paid at milestones stated in your quote. See our Terms of Service for details.

Are ad spend and creator fees included?

No. Advertising spend is paid directly to the platforms from your own accounts, and creator fees are quoted separately for each campaign. Our fee covers strategy, production and management.

What is your refund policy?

Refunds depend on how far a project has progressed. Our Refund Policy explains cancellations, rescheduling and refunds in plain language.

Our services

Which service is right for me?

Start with your goal. Need content? Video & Photography or Content & Social Media. Need sales or leads? Performance Ads. Need awareness? KOLs & Influencers or an Event. Not sure? Tell us your goal and we'll recommend a plan. Explore all services: Video & Photography, Performance Ads, Content & Social Media, Event, KOLs & Influencers, Coaching.

Do you work outside Ho Chi Minh City?

Yes. We shoot and run events across Vietnam. Travel and accommodation are quoted separately.

Do I keep ownership of my ad accounts and content?

Yes. Ads run in accounts you own, and once paid in full you can use your final deliverables on the channels agreed in your contract.

Is coaching online or in person?

Both. Coaching sessions can be held online or in person in Ho Chi Minh City, and team workshops can be held at your office.

Privacy & data

How do you use my information?

We use the information you send us only to reply to you and deliver our services. We never sell personal data. Read our Privacy Policy for details.

How do I ask you to delete my data?

Email thaothao.6501@gmail.com with your request. We’ll confirm your identity and delete your data within the time required by law.

Contact Us

Still have questions?

Send us a message and our team will reply within one business day.

We never share your information. See our Privacy Policy.

Ready to put your brand in frame?

Contact Us